Mermaid Waters Hotel by Nightcap Plus

Great facility, beautiful refurbished. Beds were super comfortable like sleeping on a cloud. Not too far from Pacific fair and surfers but just enough out that it was quiet. Pool was great, only downfall is they didn’t have umbrellas for shade, they were doing construction at the time and adding in a new pool fence etc but the sun was so hot and with no shade it was a bit disappointing we couldn’t enjoy the pool all day without being burnt to a crisp. The rump from the steakhouse was amazing that me and my partner had it every night for dinner. Very well priced as well. Will definitely be back.

I love staying here, this was about my fifth or sixth time at this hotel. Fantastic location for events like going to Dracula's, concerts at the stadium, close to the casino. Comfortable and quiet with free parking and breakfast included. Super comfy beds.

We have stayed at this hotel several times and always found it enjoyable however this was the first time with the extended family and grandchildren and the hotel was excellent for a family stay. The pool is huge, clean and great for little kids with a large shallow area. The day beds had sun canopies which meant grandparents watching the kids in the pool didn't get burnt. The food at the bistro is fantastic as are the staff. The new little playground area for the kids in the bistro is small but clean, and with the "arcade" type area as well, it caters for most ages. If you up for it, you can even walk to Pacific Fair.

After having to postpone our wedding at the Gold Coast Botanical Gardens and post wedding dinner at the Mermaid Waters Hotel due to Cyclone Alfred, we could not have been more pleased when Brodi (Functions Manager) was able to help us with a wedding venue and the dinner, the following week. Brodi and her staff went above and beyond to give us both the most amazing day we never thought would happen. All our family and friends also commented on the amazing job that all the hotel staff did. Thank you all once again. Yvette & Corlia

The hotel is part of the Lonestar Tavern Complex, included in the tariff was a decent buffet breakfast and unexpectedly two drink vouchers for house wine/beer/soft drink etc. The hotel is located away from the bustle of the beach strip which meant quiet nights especially since the roadworks in the main streets at the moment are horrendous. The room was large comfortable and well appointed, it was spotlessly clean. The staff at reception were delightful, perhaps the friendliest hospitality workers we have encountered. Secure off street parking was appreciated.